Privacy Policy
Effective Date: June 22, 2026
At Denem Motion, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and secure your data when you visit our website, denemmotion.com, or purchase our products.
By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information that you voluntarily provide to us, as well as data collected automatically through your interactions with our website.
- Personal Identification Information: When you make a purchase, create an account, or contact us, we collect your name, shipping address, billing address, phone number, and email address.
- Payment Data: All credit card and payment processing is handled securely through our third-party payment gateway, Stripe. We do not store or have access to your full credit card details.
- Device and Usage Data: We use Google Analytics to automatically collect certain tracking information when you visit our site. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
2. How We Use Your Information
We use the information we collect to operate our retail business safely and efficiently, specifically to:
- Process, fulfill, and ship your orders for electric scooters, e-bikes, and accessories;
- Provide customer support and respond to your inquiries;
- Analyze website traffic and user behavior via Google Analytics to improve our store design and shopping experience;
- Comply with legal, financial, and regulatory obligations.
Note: We do not currently use your personal information for email marketing or promotional newsletters.
3. Cookies and Tracking Technologies
Our website is hosted on the Wix platform and utilizes cookies to ensure core site functionality (such as maintaining your shopping cart items and user logins).
Additionally, Google Analytics uses cookies to collect anonymous traffic data. You can choose to accept or decline cookies through your web browser settings; however, disabling cookies may prevent certain features of our online store from functioning properly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers essential to running our business:
- Wix;
- Stripe;
- Shipping and Freight Carriers;
- Google Analytics.
We may also disclose your information if required to do so by Canadian federal or provincial law, or to protect our legal rights.
5. Data Security
We implement standard commercial security measures, including SSL encryption provided by Wix, to safeguard your data during transmission. While we take reasonable precautions to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Privacy Rights
Under Canadian privacy laws (PIPEDA and BC PIPA), you have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your data (subject to tax and legal record-keeping requirements).
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
- Email: info@denemmotion.com
- Website: denemmotion.com